Image: happiful
By Ellen Hoggard / Happiful
Lucy became a Samaritans listening volunteer two years ago. Having been on both sides of the Samaritans telephone line, Lucy learned the benefits of talking and how important it is to listen.
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"What have you learned since being a volunteer?
I’ve learned that it’s good to talk. But more importantly, I’ve learned that it’s vital to listen. I don’t mean just hearing the words that are spoken, but to really listen to what is being said. Listening helps the person talking feel that you really care about them. It helps you understand what they are feeling and build a relationship with them, which is vital if they are to trust you with their thoughts and feelings."
Link to interview